i Introduction
At PK365 APK, we take your privacy seriously. When you register an account on pk365apk.pro or use the pk365 apk mobile platform, you share certain personal information with us. This Privacy Policy explains what data we collect, why we collect it, how it is stored and protected, and who — if anyone — it is shared with. It also sets out your rights as a data subject and how you can exercise them.
This policy applies to all users of the pk365 apk platform, including registered players who deposit PKR, interact with the sports betting markets, casino games, live casino tables, fish games, or the VIP programme. By creating an account and using the platform, you confirm that you have read and understood this Privacy Policy.
This document should be read alongside our Terms and Conditions and Responsible Gaming guidelines, which together form the complete framework governing your use of pk365 apk.
Six core privacy commitments every pk365 apk player can rely on.
SSL Encryption on All Pages
Every page on pk365apk.pro uses SSL/TLS encryption. Any data you submit — login credentials, personal details, or PKR payment information — travels over an encrypted connection that cannot be read by third parties in transit.
Secure Data Storage
Your account data is stored on secured servers with access controls and regular security audits. We do not store full payment card numbers or your JazzCash / Easypaisa PIN on our servers at any point.
Data Minimisation
We only collect the data that is genuinely necessary to provide you with a functioning account, process your PKR deposits and withdrawals, and comply with our internal verification standards. We do not collect excessive or unnecessary data.
No Sale of Personal Data
Your personal data is never sold, rented, or traded to unrelated third parties for advertising or marketing. We share information only with the service providers directly involved in running your pk365 apk account.
Your Rights Are Respected
You have the right to access, correct, and request deletion of your personal data held by pk365 apk. We act on all verified data requests within a reasonable timeframe. Contact our support team to make a request.
Policy Change Notifications
If we make material changes to this Privacy Policy, we will update the date at the top of this page and notify registered players by email or in-platform message before the changes take effect.
1 What Personal Data We Collect
When you register or use pk365 apk, we collect different categories of personal data depending on the context. Here is a breakdown of the main types of information we may hold about you:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (for verification) | At registration or during KYC verification |
| Contact Data | Email address, mobile number | At registration |
| Financial Data | JazzCash/Easypaisa account reference, bank account name, transaction amounts in PKR | When you deposit or request a withdrawal |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatically on every visit |
| Usage Data | Games played, bet history, session duration, pages visited | During platform use |
| Communication Data | Support chat transcripts, email correspondence | When you contact support |
We do not intentionally collect sensitive personal data such as biometric information, health records, or religious beliefs. If you voluntarily provide any such information in a support message, we will only use it to resolve the specific issue you raised.
2 How We Use Your Data
Every piece of data we collect serves a specific purpose connected to running your pk365 apk account. We do not use your data for any purpose beyond what is described below:
- Account Management: To create and maintain your account, verify your identity, process logins, and manage your account settings and preferences.
- Payment Processing: To process PKR deposits via JazzCash, Easypaisa, Raast, bank transfers, and cards, and to process withdrawal requests to your registered payment account.
- Verification: To verify that you are at least 18 years of age and that the payment account used belongs to you, as required by our internal compliance standards.
- Platform Operation: To deliver sports betting markets (cricket, PSL, T20, football, Esports), casino games, live casino, fish games, VIP programme rewards, and promotions.
- Security & Fraud Prevention: To detect and prevent unauthorised account access, fraudulent transactions, multi-accounting, bonus abuse, and other activities that violate our Terms and Conditions.
- Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with account or payment issues.
- Responsible Gaming: To monitor gameplay patterns and apply self-exclusion, deposit limits, and session alerts where you have requested them or where we identify a concern.
- Platform Improvement: To analyse aggregated usage data and improve the layout, performance, and features of pk365 apk — this analysis uses anonymised data and does not identify you personally.
- Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. If you have opted in, we may also send promotional offers — you can opt out at any time.
3 Legal Basis for Processing
We process your personal data on the following grounds:
- Contractual Necessity: Processing your registration data, payment information, and account activity data is necessary to fulfil the contract between you and pk365 apk as described in our Terms and Conditions.
- Legitimate Interests: We process technical data (IP addresses, device information, session logs) for fraud prevention, security monitoring, and platform improvement. These interests do not override your privacy rights.
- Consent: Where we send promotional communications or use cookies beyond strictly necessary functionality, we rely on your explicit consent. You may withdraw consent at any time without affecting your account.
- Compliance: In certain situations, we may process or retain data to comply with internal compliance obligations or to defend against legal claims.
4 Who We Share Your Data With
PK365 APK does not sell your personal data. We share data only with trusted third-party service providers who are directly involved in delivering the platform services you use. In every case, the sharing is limited to the minimum information needed for that specific purpose.
- Payment Processors: JazzCash, Easypaisa, Raast, bank transfer partners, and card payment processors receive the transaction details necessary to complete your PKR deposit or withdrawal. They operate under their own privacy policies and security standards.
- Game Providers: Third-party casino and sports data providers receive a session token and relevant game parameters to load and record your game sessions. They do not receive your full personal profile.
- Identity Verification Services: If you are required to complete KYC verification, we may share your submitted identity documents with a third-party verification service provider. Documents are used solely for the verification process.
- Customer Support Tools: Our support platform may store the content of your chat or email correspondence. Support staff access these records only to resolve your case.
- Analytics Providers: We may use analytics tools that process anonymised or aggregated data about platform usage. No individually identifiable data is included in this analysis.
5 How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a reasonable period thereafter to allow us to resolve any outstanding disputes, process any final transactions, and maintain records for our internal compliance purposes.
- Active Account: Data is retained for the full duration of your account being open and active on the platform.
- Closed Accounts: After an account is closed — whether by your request or due to a terms violation — we retain essential account and transaction records for a period of up to five years. This is primarily to allow for dispute resolution and to protect against fraudulent re-registration.
- Support Correspondence: Chat and email support records are retained for two years from the date of the last interaction in the relevant case.
- Marketing Consent: Records of your marketing preferences and consent history are retained for the duration of your account plus two years, so we can demonstrate compliance if queried.
- Technical Logs: Server-side access logs and IP logs are typically retained for 90 days for security monitoring purposes, unless a specific security incident requires longer retention.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.
6 Cookies & Tracking Technologies
PK365 APK uses cookies and similar technologies to make the platform function correctly and to improve the experience for players. Here is a breakdown of the types of cookies we use:
- Strictly Necessary Cookies: These are essential for the platform to work. They manage your login session, remember your preferences within a session, and ensure that the correct page language and currency (PKR) are displayed. You cannot opt out of these without disabling the platform entirely.
- Functional Cookies: These remember choices you have made — such as your preferred deposit method or game lobby view — so you do not have to reconfigure them on every visit.
- Analytics Cookies: We use anonymised analytics to understand how pages are used, where players encounter difficulties, and which features are most popular. This data is aggregated and does not identify you personally.
- Security Cookies: These help us detect unusual login patterns or session anomalies that may indicate an account security issue.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising on the pk365 apk platform.
7 Your Privacy Rights
As a pk365 apk player, you have a number of rights regarding the personal data we hold about you. You can exercise any of these rights by contacting our customer support team. We aim to respond to all verified requests within a reasonable timeframe.
- Access: You can request a copy of the personal data we hold about you, including account records and transaction history.
- Correction: If any of the information we hold is inaccurate or out of date, you can ask us to correct it. You can update basic contact details directly in your account settings.
- Erasure: You may request that we delete your personal data. We will action this where we are not required to retain the data for compliance, dispute resolution, or fraud prevention purposes.
- Restriction: You can ask us to pause processing of your data while a complaint or correction request is being resolved.
- Portability: You can request a structured, machine-readable export of the personal data you have provided to us.
- Object: You can object to processing based on our legitimate interests, including direct marketing. Where you object to marketing, we will stop sending promotional communications immediately.
8 Account Security & Your Responsibilities
PK365 APK implements technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These measures include SSL/TLS encryption, secure server infrastructure, access controls for staff, and regular security reviews.
However, security is a shared responsibility. As a pk365 apk player, you should take the following steps to protect your own account:
- Use a strong, unique password for your pk365 apk account — do not reuse passwords from other websites or apps.
- Do not share your login credentials with anyone. PK365 APK staff will never ask for your password via chat, email, or phone.
- Log out of your account when using a shared or public device.
- Enable any available two-step verification features in your account settings.
- If you believe your account has been accessed without your knowledge, contact support immediately and change your password.
- Be cautious of phishing messages that may claim to be from pk365 apk — always verify the sender's address and access the platform directly through pk365apk.pro.
Until you report an unauthorised access incident to our support team, you remain responsible for all activity on your account. We cannot be held liable for losses resulting from your failure to keep your credentials secure.
9 Children & Minors
PK365 APK is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not create an account or attempt to use the platform.
If we become aware that personal data belonging to a person under 18 has been submitted to us, we will take immediate steps to close the relevant account, delete the data, and if applicable, return any deposits to the originating payment method. If you believe a minor may have registered on pk365 apk, please contact our support team immediately.
This platform is for adults only. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. Visit our Responsible Gaming page for guidance.
10 Changes to This Privacy Policy
PK365 APK may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of the page will change. For significant updates that affect how your data is processed or your rights as a player, we will notify registered users via email or an in-platform notification before the new policy takes effect.
Your continued use of the platform after any update constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact support to request account closure. We will return any verified balance to your registered payment method in PKR.
We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have any questions about this policy or how we process your data, reach out to our customer support team.
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